Category: Website Planning

  • What Should Be in a Website Design Brief? (Free Template)

    What Should Be in a Website Design Brief? (Free Template)

    A website design brief is like a unique plan for making a website. Imagine you want to build a five-bedroom house. Before you start, you need a program that describes what it will look like, how big it will be, and what finishes it will have. A five-page website is the same—you need a plan that details your wants.

    Your web design brief explains what the website is for, who will use it, and what it should do. It also talks about the website’s colors, pictures, and words. Just like when you plan a home build, the design brief helps anyone helping make the website understand what it should look like and how it should work.

    Free Website Design Brief Template

    Download our FREE Website Design Planner and use it to plan your website!

    This type of plan is essential because it ensures everyone is on the same page and knows what to do. In other words, it serves as a foundational roadmap for the project’s designers, developers, and other stakeholders to ensure everyone is on the same page and working towards a shared vision. 

    If you do not use a design brief, you’ll lack the essential information to guide the entire design process, from the initial concept to the final implementation.

    First, what is a web design brief for?

    At the core of a successful website design project is a clear and comprehensive design brief—a crucial roadmap outlining goals, requirements, and preferences. This document goes beyond documentation, acting as a bridge between stakeholders, aligning visions, and avoiding pitfalls.

    Portrait of a cheerful female student studying at home, looking at camera.

    Why writing a website design brief sucks—but it doesn’t have to

    Nobody likes planning, which is why so many websites fail to work. They don’t get enough traffic, they don’t get enough leads, and they don’t get enough sales.

    That’s why John Wooden, the Legendary UCLA Basketball Coach, famously said:

    If you don’t have time to do it right, when will you have time to do it over?

    John Wooden

    You don’t want confused customers or a frustrated team struggling with your website. Here’s why writing a website design brief can be frustrating and how we’ve devised a better solution to make it easier.

    1. Web design planning is boring

    When people think about website design, they usually focus on its appearance—the logo, colors, and images. But what many don’t realize is that a website is mostly science, not just art. It’s like an iceberg—the visible part is the art, but a lot is happening behind the scenes. We tell our clients that successful websites are more like a formula than they might think—and our Website Planner is a proven formula that works if you use it.

    2. Planning a website design takes a lot of time

    Designing a website takes time, and busy business leaders often prioritize quick tasks over planning. Even though planning is crucial for clarity, finding time can be tricky. That’s why website builders like Wix and Squarespace let you start without a plan. Oof! The great news is, planning a website doesn’t have to be super time-consuming. Follow our steps and use our guide to save time while knowing what to do.

    3. Website planning takes specific knowledge

    Website planning requires a basic grasp of how websites function and their business role. When planning a website, you might not know where to start, which is why our Website Design Planner can assist!

    If you’re uncertain, watch our (free) training on your website’s business impact and its role in marketing. This will help you grasp your website’s significance before you start planning.

    4. A great website plan requires alignment

    Here’s the challenge: the team must agree and decide when planning a website. This can be hard, whether for website design or almost anything. The agreement is why organizations often struggle to define their website; even if they do, it’s tough. Our Website Design Planning Brief helps organizations align. It’s a clear, structured process that takes only a few brief meetings.

    5. Most website planning templates are technical

    Most website planning tools are like fancy spreadsheets – they’re boring and numbers-focused. The Structure Website Planner is different. It’s designed to be enjoyable, acting like a creative guide that excitingly helps you organize your ideas, goals, and tasks. It makes website planning fun.

    Plus, it’s not just about fun. The Structure Website Planner increases your chances of creating the website you want. It provides a clear path, ensuring you don’t miss the necessary steps. So, it’s enjoyable and handy for achieving your website goals.

    Free Website Design Brief Template

    Download our FREE Website Design Planner and use it to plan your website!

    Ten benefits of writing a web design brief

    The benefits of a design brief go beyond a checklist of to-do’s and information for designers to work from. It also reduces misunderstandings, aligns expectations, and optimizes resource use internally. Here are ten benefits you’ll experience by starting your web design project with a design brief.

    1. Minimize misunderstandings 

    When you have a well-thought-out design brief, it’s like having a crystal-clear picture of the project. This helps avoid any confusion between the people involved, whether they’re the stakeholders, designers, or developers. In simple terms, it ensures that everyone is on the same page.

    2. Align expectations 

    Think of the design brief as a map that lays out what the project aims to achieve, how it should look, and what it needs to do. When everyone agrees on this map, it’s like having a team on the same page. This way, there are fewer chances of arguments or surprises down the road.

    3. Save time and money 

    When you’ve got a thorough design brief, it’s like having a well-organized plan that keeps things moving along smoothly. Designers and developers can get things done quicker because they know exactly where they’re going. This cuts down on many back-and-forth talks and changes, making the whole process work like a charm.

    4. Enhance collaboration 

    Imagine the design brief as a meeting point for everyone on the team—the designers, developers, content folks, and all stakeholders. It’s a go-to spot where everyone can gather and figure things out together. This helps keep conversations and decisions organized as the project moves along.

    5. Guide ideation

    Think of the design brief as the frame of a painting. It gives a structure to the project, but inside that frame, designers get to unleash their creativity. They can develop cool, exciting ideas within the frame’s boundaries. This leads to a design that’s one-of-a-kind and works well.

    6. Manage expectations 

    By detailing the scope, features, and functionalities in the design brief, clients can have a realistic expectation of what the final website will offer. Picture this: the design brief is like a menu that shows precisely what dishes a restaurant serves. You’ll know what to expect when you see all the details about the website—like what it can do and how it’ll look. This way, there’s no over-promising and under-delivering. And when you get what you expected, you’re pretty happy!

    7. Reduce revisions 

    Having clear instructions in the design brief is like giving web designers a map that guides them to what the client wants. This means fewer times going back and forth to make changes. Both you and the designer save time and effort, making the whole process smoother and more efficient.

    8. Improve your customer’s experience

    A well-written design brief reveals who will use the website and what they like. Armed with this info, designers can create a user-centered design that caters to the needs and expectations of the intended users.

    9. Make decisions a piece of cake

    As the design takes shape, you have a roadmap to follow and a source of truth to know where you started. It’s like having a map that shows the best route to take. This makes deciding what looks great happen faster and with less hassle.

    10. Know if the project was a success

    The design brief acts like a yardstick to measure how well the final design turned out. You can check if the completed website matches the goals and things you wanted, and that’s how you figure out if the project aced its goals.

    Free Website Design Brief Template

    Download our FREE Website Design Planner and use it to plan your website!

    What your design brief should include

    These essential elements should be included in every design brief.

    1. Vision

    Start at the end. Provide a high-level view of the website you want to exist for your company. Your vision is influenced by a combination of factors that shape its purpose, design, and overall direction. You’ll want to ensure you note these specific things:

    • Website type
    • Design wishlist
    • Target audience
    • Start and end dates
    • Budget minimum and maximum
    • Feelings about your current website

    Some key influences on a website’s vision include what you sell, who you sell it to, design trends, and timeline or budget ideals. A successful website vision emerges from a thoughtful blend of these factors, creating a cohesive and purpose-driven online presence that resonates with the target audience and achieves the company’s goals.

    2. Goals

    Think about it this way: different companies have different goals for their websites. What they want to achieve with their website depends on what kind of business they’re in, who they’re trying to reach, and what they’re aiming for overall.

    • Goal name
    • Goal deadline
    • Goal description
    • Why the goal matters
    • Milestones
    • Key performance indicators

    Some common types of website goals relate to lead generation, user engagement, or community building. Not all websites set out to achieve the same thing, which is why there’s no one-size-fits-all. Ensure you get clear and list what specific things you want to accomplish with your website.

    3. Team

    You’ll also want to document your team members and what they will be responsible for. This can be done in many ways, but we use the DARCI method (or DARCI framework) to ensure someone owns all tasks.

    • Decider: who has the final approval
    • Accountant: who ensures tasks are completed
    • Responsible: who will do the work
    • Consultant: who will provide input
    • Informed: who will be updated on the progress
    • Tasks and responsibilities

    Your website team should include everyone involved in the project at some point. This includes your agency, freelancers, friends, advisors, and internal team members if you have them.

    4. Brand guidelines

    Your company’s visual identity, including logos, colors, typography, and brand voice, influences the design and aesthetics of the website to ensure consistency and reinforce brand recognition. What you document in your Website Design Brief is also known as shared information—don’t leave anything out!

    • Who has access to our logo and guidelines?
    • What is their contact information?
    • Which colors are you using?
    • Which fonts are you using?
    • What are the brand’s personality or characteristics?
    • Do you use images or illustrations more?

    5. Pages 

    Just like a house is made up of its rooms, so is a website. Website pages play a fundamental role in a website design plan, serving as the building blocks that structure and organize the content and functionality of the site. 

    This is where you’ll specify each room you need in the house.

    • Website URL
    • Call-to-action text
    • Header navigation items
    • Footer navigation items
    • Page templates

    Your website pages contribute to the overall design plan because they serve as the canvas upon which the design plan is executed. Each page has a specific role in delivering information, guiding user interactions, and achieving the website’s objectives. A well-thought-out arrangement of pages ensures a coherent, user-friendly, and effective website design.

    Don’t forget to factor in contact pages, paid landing pages, a 404 template, and your legal pages!

    6. User journey

    Each part of your web design brief builds on the other part. After we have a vision, goals, brand, and pages, you can plan how a customer goes from prospect to purchase. This includes effective call-to-actions, landing pages, and content guiding visitors toward desired actions, such as purchasing or signing up.

    Document the Customer Actions and Content to support each stage in the buyer’s journey. We often refer to the AIDA marketing framework to help remember the main steps of the journey:

    • Attention
    • Interest
    • Desire
    • Action

    Use the Customer Actions portion to define a user’s actions to get to the next step. Then outline the types of content (text, images, videos) that will be included on the website to aid in that process.

    7. Inspiration 

    Highlight key competitors and mention aspects you’d like to emulate or differentiate from them. Share design examples, websites, or styles that resonate with the desired look and feel.

    • Things we like
    • Things we dislike
    • Things we want to do better

    Both inspiration and competitive analysis play crucial roles in the process of website design planning

    Inspiration serves as a creative spark that ignites the design process. It involves seeking new ideas, design trends, and innovative approaches to elevate the website’s aesthetics and user experience. Here’s how inspiration impacts website design planning.

    The competitive analysis involves studying similar websites in the same industry to understand their strengths, weaknesses, and strategies. 

    Incorporating both inspiration and competitive analysis in website design planning strikes a balance between creativity and strategic decision-making. It empowers designers to create visually appealing, user-friendly websites that are aligned with industry trends while ensuring the website’s unique identity and competitive advantage.

    8. Technology

    Technology and integrations are significant and evolving in a website design plan. They determine the functionality, performance, and user experience of the website. 

    Today, many technology types, functions, and roles impact things like Functionality, content management (CMS), e-commerce, data collection, security, accessibility, and so much more. We’re barely at the tip of the iceberg.

    For your website brief, you’ll want to document each main piece of technology you need to work with your website to run your business. This includes the following information to start:

    • Technology name
    • Cost
    • Technology type
    • Users & roles
    • Tech description
    • Why the technology matters to you
    • How the tech is connected to your website  

    In essence, technology and integrations provide the foundation and capabilities for the website’s design. Choosing the right technologies and seamlessly integrating them into the design plan enhances the website’s functionality, user experience, and overall effectiveness in achieving its goals.

    Be sure to address any technical constraints, platforms, and hosting preferences.

    9. Budget

    I get it; talking about budgets isn’t the most thrilling part. But trust me; it’s super important. Your budget is like a roadmap that shows you what can happen, what can’t, and the decisions you’ll need to make for your website design project.

    Many companies look at the money they’re spending and see it as a problem. But here’s a more brilliant way: treat your website like an investment that brings you back something good. Think about the money you can make and save and what you spend. That way, you can determine how much your website could make for you in the long run.

    Your website budget should include the following elements:

    • Expected revenue
    • Expected savings
    • Expected costs
    • Return on investment

    Clearly defining the budget in the website brief helps set realistic expectations and ensures the project aligns with the available resources and desired outcomes.

    Free Website Design Brief Template

    Download our FREE Website Design Planner and use it to plan your website!

    Five expert tips for writing your design brief

    At Structure, we’ve done everything – planning, designing, building, managing, and growing websites. We’ve got loads of experience and even crafted a Website Planner based on it. Here’s what we’ve figured out from working with websites of all sizes and budgets.

    1. Don’t aim for perfection

    While perfection might seem tempting in a web design plan, it slows things down. Embracing an iterative approach for continuous improvement within your project’s limits is more efficient and effective.

    2. Use clear and descriptive language

    Using clear language in a web design plan makes things smooth. It avoids confusion, errors, and delays, leading to a successful website.

    3. Take your time and sleep on it

    Taking your time and giving yourself a chance to sleep on a web design plan is a wise strategy. It promotes better decision-making, reduces stress, enhances creativity, and contributes to a more thoughtful and effective plan.

    4. Focus on results

    A results-focused website design plan ensures every detail drives excellent outcomes. Users love your site, you gain maximum value, and your website becomes a business superhero.

    5. Set SMART goals

    Using SMART goals in a web design plan is like having a smart strategy. It sets up a clear path to success, gets everyone working together, and boosts the chances of reaching your goals exactly as you want.

    Free Website Design Brief Template

    Download our FREE Website Design Planner and use it to plan your website!

    Common questions about creating and using a design brief effectively

    People have some common questions about creating and using a design brief effectively. Remember, a well-crafted design brief is a valuable tool that streamlines the design process fosters collaboration, and sets your project up for success.

    Why do I need a web design brief?

    A design brief acts as a roadmap for your project. It clarifies goals, expectations, and requirements, ensuring everyone is on the same page.

    What should be included in a web design brief?

    At a minimum, your design brief should include project objectives, target audience, design preferences, functionalities, branding guidelines, and technical specifications. Download our free Website Design Brief Template to ensure you don’t miss anything.

    How detailed should a web design brief be?

    The level of detail depends on the complexity of your project. It should be clear enough to guide designers and developers but not overly complex.

    How long should a web design brief be?

    Think of it this way: you’ve got to talk about your vision, goals, and what you want to achieve. Our Web Design Planner has nine worksheets, but some, like the Goals and Technology Worksheets, can be copied for all your goals and techie stuff. So, your web design brief could be anywhere from two to thirty pages, depending on how big and fancy your website is.

    What is a typical format for a web design brief?

    Typically, people write a web design brief in a digital format like Google Docs, Microsoft Word documents, or Pages documents. However, our Web Design Planner provides a guided format you don’t have to imagine from scratch! Just fill in the blanks, and you’re done.

    What is the difference between a project brief and a web design brief?

    A project brief is a broader document that covers the entire scope of a project, while a web design brief is a more specialized subset of a project brief that specifically addresses the requirements and goals of designing a website.

    What’s the difference between a website design brief and a website design proposal?

    A website design brief is a document that guides the design process, while a website design proposal is a document that outlines how a designer or agency plans to fulfill the project’s requirements and meet the client’s needs.

    How do you write requirements for a website design?

    In a web design brief! Luckily, we’ve got a sleek web design brief that you can print, punch holes in, and pop into a binder. Fill it out with your team or as an RFP for a web designer, and you’re good to roll.

    Who should be involved in creating a design brief?

    You, the project managers, the creative designers, the tech wizards, and sometimes even the clients all come together to cook up a top-notch design brief.

    Can a web design brief change during the project?

    Website design briefs are like clay that can be shaped as you go. If new ideas pop up or things change, that’s cool. Just keep everyone in the loop so we’re all on the same page.

    How does a design brief improve communication?

    A design brief eliminates ambiguity by providing clear guidelines. It ensures everyone understands the project’s direction and reduces misunderstandings.

    How can a design brief help avoid scope creep?

    Think of a design brief as your project’s rulebook. It lays out what’s expected. When someone suggests changes, you can compare them to the rulebook’s goals and see if they fit.

  • 5 Stages of a Successful Website Redesign Process That Works Every Time

    5 Stages of a Successful Website Redesign Process That Works Every Time

    Redesigning a company website can feel intimidating, especially if you’ve never done it before or you’re already overwhelmed by the projects on your plate. It’s so much easier when you have a proven website redesign process to follow.

    In this article, we will walk you through the Structure Website Redesign Process that we’ve used for hundreds of clients over the last five years (September 20, 2023, at the time of this writing).

    To cut to the chase, we have a 5 Step Website Redesign Process that works every time (if you follow it!).

    1. Define
    2. Design
    3. Develop
    4. Manage
    5. Grow

    You can do these steps on your own or with your internal team. You could probably get a solid head start with this article and our Free Website Redesign Planning Guide.

    However, if you’re considering hiring an expert to help with your website redesign project, it’s much easier to trust someone who has a plan and has worked on it repeatedly.

    Unfortunately, you don’t get that with most local web design agencies or freelancers.

    This 5-Step Website Plan is the same process we’ve used for clients in executive coaching, manufacturing, private equity, e-commerce, cannabis, consumer packaged goods, and many more.

    If you’re in one of those industries, that’s great! But even if you’re not, this website redesign process will still work for you.

    And even if you’ve got a small website or spinning off a new one, you can use this process. While it’s perfect for a website redesign, it works great for a new website.

    Let’s build a website that keeps your customers hooked.

    Step 1: Define – Website Planning

    A website redesign isn’t art.

    It’s science.

    Unfortunately, in the many website redesign projects we’ve worked on, the primary problem with any web project that doesn’t meet goals or expectations is a failure to plan.

    Of course, at Structure, we start with planning. So that’s not an issue when you work with us.

    But in my experience as a digital marketing veteran at software companies and agencies, the same website issues have come up over the years.

    And they all come back to one thing: failure to plan.

    It’s not just my experience, either!

    Research suggests that 68% of marketers did a site redesign in the last 12 months – but 1/3 were unhappy with the results.

    Furthermore, failed website redesigns cost an average of $55,000 plus an additional $115,000 over the next 12 months to fix.

    Ralf Speth, CEO of Jaguar Land Rover, said it best:

    If you think good design is expensive, you should look at the cost of bad design.

    Likewise, if you think a good website is expensive, you should see the cost of a bad website.

    That is why we start every website redesign process with a website plan. And you should, too.

    Get Our Free Website Redesign Planning Guide

    Download the Structure Website Design Planner to plan a website launch that makes your project successful!

    How does the “define” stage of the Structure website redesign process work?

    All website projects start with a free 30-minute Consult Call where we’ll gain an understanding of what you’re hoping to create.

    We’ll ask questions like…

    • Why do you need a new website?
    • What do you need your website to do for your business?
    • How did your last website perform? What worked/didn’t work?
    • Which platforms are you using, and do you like them?

    During this call, we’ll also be able to recommend a website design package that fits your goals. Once you decide on a package, we’ll start with a virtual or in-person Website Workshop.

    During this workshop, we’ll help you define and document the following information:

    1. Basic company information
    2. Who is on your team
    3. The vision for your website
    4. A competitive analysis
    5. Brand documentation
    6. Your buyer’s journey
    7. A sitemap of your pages
    8. Content plans for each page
    9. Technology requirements
    10. Website build budget

    The final answers comprise your Website Plan.

    Step 2: Design – Website Layout

    Website design is more than mocking up a pretty version of your brand for a webpage; it’s designing a home for your customers to visit to engage with your business and buy from you!

    Whether you’re starting by looking for a fresh look for your website or you already know you want to add new functionality, the website redesign process hinges on understanding what makes an outstanding strategic design.

    Website Redesign Process: Define

    What is a strategic design, you might ask?

    A strategic design is these things:

    • Visually appealing and on-brand
    • Well-organized and easy to navigate
    • Engaging with compelling content
    • Designed for your target audience
    • Optimized for search engines
    • Responsive, so it looks good on all devices

    Creating a strategic website design that meets all these criteria can seem daunting, but it’s important to remember that your website is a vital part of your business and should reflect your brand and meet your business goals.

    In short, your website design should focus on how it works, not just how it looks.

    How does the “design” stage of the Structure website redesign process work?

    The Structure Website Design Package you choose will determine what you receive from the process. However, here are some of the deliverables you can expect:

    • Wireframes
    • Desktop Designs
    • Mobile Designs
    • Tablet Designs
    • Content & Media
    • Functional Specification

    If you’re unsure what this means, that’s okay! Our team of website design experts can help. We’ll coach and consult with you to clearly understand the goals and needs of your website, and then we’ll create a custom website design that’s right for you.

    Step 3: Develop – Build

    During the website development process, the aim is to create a site that aligns with the design concepts established in the prior phase.

    Moreover, this is the stage where you guarantee that your website operates smoothly, catering to the objectives, technology, and user requirements outlined in the Website Plan.

    This is another reason the website plan is so critical. It is a guiding source of truth throughout the website redesign process.

    Achieving these objectives will create a website that accomplishes your plan and sets you up to crush your business goals.

    Website Redesign Process: Development

    How does the “development” stage of the Structure website redesign process work?

    Upon your approval of the Functional Specification (the final design deliverable), our development team will begin building your website on a separate development site so your live website isn’t affected. 

    We’ll optimize your website for all devices and browsers and essential SEO, accessibility, and load speed as standard practice.

    Then, we’ll break your website. But don’t worry, it won’t stay broken!

    We’ll fix any issues and put checks in place to ensure it’s bulletproof for your team and users.

    Testing is completed with a Training Call so you know exactly how everything works. Then, you’ll get to review and approve your website.

    When you approve, we’ll launch your website and push it live onto your domain for customers to use and love. 

    If you’re lost by now, here’s a quick recap:

    1. Structure Builds Your Website
    2. Structure Completes Quality Assurance (testing)
    3. Structure Provides Website Training
    4. Your Review
    5. Structure Launches Your Website

    Ultimately, by the end of this step, you’ll have a new website to delight every visitor.

    Your website will be easy to manage and set up to work for your business.

    And we have a Work For Free Warranty to cover you in case of any unexpected flaws.

    Step 4: Manage – Updates & Monitoring

    All websites must be updated and optimized, especially after being redesigned.

    It’s a common practice for local agencies to “lock” you into a management plan with them. Often, this subscription is part of the deal. Or, they might hold the key to your hosting.

    Either way, we’re not fans of locking you into anywhere you don’t want to be.

    That includes a management or hosting plan you don’t know why you’re paying for. That’s not our style.

    Website Redesign Process: Support

    We want to hand off your website to your team with training and support to ensure it’s working and meeting your business goals.

    You’ll have every tool and resource if you want to manage it yourself.

    However, managing your website takes time. It can easily take a few hours a week.

    Most clients don’t have a team to hand their website to, so we continue working with an active WordPress Website Management package.

    We love managing websites we’ve built, and it’s honestly one of our favorite partnerships for long-term growth.

    The reason is that we’re “in your corner” to support any ongoing initiatives, optimizations, and projects.

    We’re here for whatever you need, as long as you need it.

    How does the “manage” stage of the Structure website redesign process work?

    Website management with Structure is more hands-off for you than most other steps in the website redesign process.

    This means you may not see much of what’s happening in the background.

    But as soon as you hand off your website for management, we immediately do the following:

    • Setup daily site backups
    • Test forms and conversion funnels
    • Make monthly plugin and software updates
    • Report on website performance monthly
    • Audit website performance & SEO annually
    • Make ourselves readily available to answer any questions you have

    That’s it! If you want to learn more, you can download our free PDF Overview (no email required).

    Step 5: Grow – Increase Results

    In the end, the effectiveness of your website launch hinges on its capacity to generate traffic, capture leads, and drive sales.

    However, achieving these objectives becomes impossible if your website isn’t functioning correctly. In this final phase, you will execute marketing campaigns tailored to your target audience.

    Subsequently, you will consistently fine-tune your strategies in response to the distinctive challenges and opportunities you encounter. The growth phase is where your website truly reaches its full potential.

    How does the “grow” stage of the Structure website redesign process work?

    Often, we work with our clients to develop a sales funnel to drive sign-ups and sales.

    For most clients, this means focusing on three initiatives, in order:

    1. Acquire Traffic
    2. Generate Leads
    3. Increase Sales

    Website Redesign Process Common Questions

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