Tag: website redesign planning

  • How to Attract & Convert Customers with Smart Website Redesign Goals

    How to Attract & Convert Customers with Smart Website Redesign Goals

    If you’re a marketing or business leader, you’re no stranger to setting website redesign goals—or just the challenge of a website redesign (sans the “goal” part). But what if you could do more than make things look better this time—what if you could magically create 10x growth?

    You can, but there’s a hitch: without a plan and solid goals for your website redesign, it might only end up as a costly makeover that ends in frustration and disappointment. 

    You’ve been around the block, so you know your brand’s online presence is worth investing in.

    But with everyone expecting top-notch digital experiences (not to mention the competition breathing down your neck), a botched redesign could mean confused customers, a drop in revenue, and missed opportunities. 

    Let’s not do that, okay? 

    So here’s the solution: your redesign must tackle specific goals to create predictable results.

    Goals like, “I just don’t like how our website looks,” or “Someone in my networking group said we need to switch website platforms” aren’t specific enough.

    In other words, they’re ideas to consider but not good enough reasons to redesign your website.

    The best place to start a website redesign is with a plan. 

    It all begins by changing how you look at the redesign: from a surface-level change to a strategic effort that improves every business function.

    In simpler terms, it’s not about how it looks—it’s about how it works.

    When you start with a plan and clear goals, you can reverse engineer growth. Once your goals, vision, brand, budget, and team align, your website redesign will create tangible, long-term results.

    Get a FREE Customized Digital Growth Plan

    Take our 10-minute Digital Maturity Assessment and receive a FREE, personalized digital growth score that uncovers gaps and drives your business forward.

    Take the Free Assessment →

    What are good reasons to redesign a website?

    Another way of saying this is “why” are you redesigning your website?

    When considering a redesign, you should have a good reason. Often, these reasons coincide with a change or growth in the business that triggers the need for a redesign.

    Website Redesign Team Brainstorming Goals

    For most marketing managers and business owners looking to redesign their websites, the reason often falls into one or more of these five triggers.   

    1. When your brand changes

    If you’ve tweaked your brand’s look or message, your website should reflect those changes.

    It’s about ensuring your online image matches what you stand for now.

    2. When you launch a new product or service

    Your website can be a powerful tool for gearing up to introduce something new and exciting.

    It can help you spotlight your fresh offerings and get potential customers interested.

    3. When it’s been more than two years since your website launch

    Think of your website like a car – it needs regular maintenance.

    If it’s been more than two years since you last spruced it up, chances are it’s not performing as well as it could.

    4. When your industry changes

    In the fast-paced business world, industries change.

    Your website should keep pace if your industry evolves due to new trends or technology. It’s all about staying relevant.

    5. When the business gets bought or sold

    When new owners step in, they might have different plans for the business. That often means the website needs a makeover to match the new vision.

    In short, consider website redesign as a way to stay current, showcase your latest offerings, and reflect any changes in your business journey.

    It’s a strategic initiative to keep your online presence in sync with your evolving goals.

    Get a FREE Customized Digital Growth Plan

    Take our 10-minute Digital Maturity Assessment and receive a FREE, personalized digital growth score that uncovers gaps and drives your business forward.

    Take the Free Assessment →

    What is your site for?

    No matter what you want your website to achieve, remember this: your website is your company’s most crucial tool.

    It’s always open, often where customers connect and order from you.

    It’s even more valuable than a fancy office, a big sign, or updated vehicle wraps. Your website is all those things all the time.

    Marketing Team Meeting for Website Redesign Objectives

    You might remember when things were different if you’ve been around for a while. But now, especially in the digital age, your website is your most important investment. It’s time to update your thinking to get the most out of it. 

    To do that, let’s clarify what your website isn’t.

    1. Your website isn’t a digital brochure; it’s an ecommerce platform.

    It’s time to let go of the old-style brochure websites.

    Remember when customers used to call for price quotes? Those days are long gone, and an essential webpage isn’t enough.

    Websites have a new role now. They’re not just about sharing information; they’re a two-way street, which is excellent for you! If you sell products directly or through dealers, your website must be more than just a digital pamphlet.

    If you sell things, your website must act like an online store. An online store is where people browse and buy and where you earn money.

    This isn’t just a passing trend; it’s a significant change in how people want to buy from you. They want it to be easy and quick. An online shopping experience isn’t just nice—it’s essential!

    Turning your website into an online store can be the key to keeping customers and making sales. People who can’t buy from your website might go to your competition instead. So, it’s time to upgrade!

    2. Your website isn’t just a pretty face; it’s how customers experience every aspect of your brand.

    Looks are important, but your website does way more than look good.

    It’s where people find you, talk to you, and buy from you. What we call the “Flywheel,” your website makes your business work in the digital age.

    • It’s the primary way people see your brand.
    • It’s often the first thing customers see.
    • It’s where folks learn about you.
    • People use it to talk to you.
    • It’s where they shop for your stuff.
    • And it does even more!

    So, remember, your website is not just about looks.

    It’s about making things happen – like transactions, sharing info, engaging customers, and gathering data. To make it work for you, think beyond the visuals. It’s a powerful tool for your whole business.

    3. Your website is not an announcement board; it’s a storefront

    As a business owner or marketing manager, treating your website like a giant news billboard is tempting.

    You might want to shout about your achievements from the mountaintop.

    Celebrating your successes is important, but there’s a better way than plastering them all over your website’s front page.

    Your website should be more about your customers and what they need. It’s not just a place to brag. 

    So, while showcasing your accomplishments is great, remember to keep your website focused on what matters most to your visitors—helping them find what they’re looking for and making it easy for them to do business with you.

    Elevate Your Website Game

    Snag your complimentary Structure Website Design Planner now and start crafting a website strategy that leads to undeniable project success!

    Website redesign goals impact more than marketing

    When most people think of “website goals,” they immediately think of traffic, leads, and sales.

    Those are great goals—in fact, they’re vitally important! But if your website only provides traffic, leads, and sales to your business, you’re missing out on its full potential.

    Business Leaders Discussing Website Redesign Strategies

    The truth is that your website can improve all business functions, from marketing to HR.

    Here’s a short list of the different business functions that your website can impact—and how it affects them.

    1. Strategy and Administrative

    Your website can be pivotal in shaping your overall business strategy.

    It can serve as a platform to communicate your mission, vision, and goals to internal and external stakeholders. 

    Internally, it can streamline administrative processes by providing a centralized hub for communication, document sharing, and project management. 

    Externally, it can showcase your strategic priorities and initiatives, helping investors, partners, and customers understand your direction and values.

    2. Sales and Marketing

    This is the more traditional website role, but it remains crucial.

    Your website is often the first point of contact for potential customers. It should generate leads and sales and serve as a powerful marketing tool. 

    It can also provide valuable content, demonstrate your expertise, and create a positive brand image—and utilizing analytics and user data helps refine marketing strategies and effectively target the right audience.

    3. Finance and Human Resources

    Your website can streamline financial operations and human resource management.

    For example, it can serve as a platform for online billing and payment processing, simplifying financial transactions. 

    Regarding HR, it can assist in recruiting talent by showcasing job openings, detailing company culture, and offering an easy application process. Additionally, it can be a resource for existing employees by providing access to essential documents, training materials, and benefits information.

    4. Information Technology

    From an IT perspective, your website must be secure, scalable, and well-maintained.

    It is your organization’s backbone for many digital tools and platforms. 

    Properly managing your website ensures it remains a reliable and efficient resource for all other IT-related functions. Regular updates, security measures, and technical maintenance are essential for a smooth operation.

    5. Operations and Manufacturing

    Even for businesses involved in operations and manufacturing, a website can have a significant impact.

    It can be a customer portal for placing orders, tracking shipments, and managing accounts. 

    It can also act as a knowledge base, providing technical information, troubleshooting guides, and customer support resources. Your website can improve efficiency and customer satisfaction in these operational areas by offering self-service options.

    Supercharge Your Website Strategy

    Get your hands on the Structure Website Design Planner absolutely FREE and supercharge your website strategy for guaranteed project success!

    How to set goals for your website redesign

    There are many approaches to setting goals for your website redesign.

    While many of them are helpful, at Structure, we’ve found that using your Customer Journey as a guide is most beneficial.

    Team Collaboration for Successful Website Project

    Planning based on your customer journey is the most natural and logical way to think critically about the goals you need your website to accomplish for your customers and your business.

    Here’s how to go about it:

    1. Start with the End – What Do You Want Your Customers to Do?

    It’s crucial to clarify your primary objective.

    Consider what final action you want your website visitors (customers) to take on your website. Let’s call this your “ultimate goal.”

    This ultimate goal can include:

    • Buy a Product: If you’re an e-commerce business, your goal may be to increase product sales directly through your website.
    • Request a Quote: Obtaining quote requests from potential clients can be crucial for service-based industries.
    • Schedule a Call: If your business relies on consultations or appointments, encouraging visitors to schedule a call or meeting is essential.
    • Consume Content: Some websites aim to provide valuable content, so the goal might be to increase content consumption, such as blog post views or video watching.
    • Visit a Location: If you have physical locations, guiding visitors to find and visit those locations can be a goal.
    • Share Content/Product: Social sharing and referrals can be important for spreading the word about your products or content.
    • Donate: Non-profit organizations often aim to increase donations through their websites.
    • Register for an Event: Encouraging registrations is a goal if you host events or webinars.
    • Other: Depending on your unique business model, there may be other specific actions you want visitors to take.

    2. Know Where It Starts – How Do Customers Find Your Website?

    Next, you need to understand how customers find your website.

    Think of this like a map’s “you are here” arrow. 

    Consider the various possible entry points:

    • Paid Search: Do visitors visit your site through paid search campaigns on search engines like Google?
    • Paid Ads: Are online advertisements, such as display or social media ads, driving traffic?
    • Blog Posts: Is your blog a significant traffic source, attracting users through organic search or referrals?
    • Podcast: If you run a podcast, are listeners coming to your site through podcast-related content?
    • Referral Marketing – Influencer/Affiliate: Are influencers or affiliates driving visitors to your site?

    Now, you know where you are and where you want to go. All that’s left to do is fill in the gaps.

    3. Steps Along the Way – What’s the Next Action?

    Once visitors arrive at your website, consider the steps they need to take to fulfill your ultimate goal.

    This may involve navigating various pages, interacting with specific elements, or filling out forms. 

    Pro tip: using the AIDA Framework for this step is helpful. 

    Use the AIDA framework to document action steps

    The AIDA framework is a widely used marketing and advertising model that outlines a potential customer’s stages when interacting with a product or service.

    AIDA stands for:

    Attention 

    This is the stage where you grab the audience’s attention.

    You must create awareness and pique their interest in your product or service.

    This can be achieved through compelling headlines, eye-catching visuals, or engaging content.

    Interest 

    Once you have their attention, you must generate interest in your offering.

    This stage involves providing more information about the product or service, highlighting its features and benefits, and addressing the audience’s needs or pain points.

    Desire 

    You aim to create a strong desire or craving for your product or service at this stage.

    This is often achieved by showcasing how it can fulfill the audience’s desires, solve their problems, or improve their lives.

    Customer testimonials, reviews, and success stories can be powerful tools in building desire.

    Action 

    The ultimate goal of the AIDA framework is to prompt the audience to take action.

    This action could be purchasing, requesting more information, signing up for a newsletter, or any other desired outcome.

    Clear and compelling calls to action (CTAs) facilitate movement.

    At each stage, ask yourself two questions

    At each action stage in the AIDA framework, you need to ask yourself the following:

    1. What content is needed to communicate value at this action step?
    2. What is the following action step our customers need to take to proceed toward the ultimate goal?

    Take the time to document each action step at each stage in the AIDA framework. I know this sounds like a lot of work. And it is, but it’s how you set great goals for your website.

    3. Set SMART website redesign Goals

    Now that you have full context and aren’t shooting in the dark, it’s time to determine your website redesign goals.

    Do this in two steps.

    1. Benchmark your current metrics so you can measure success

    As you set goals, it’s essential to understand where you currently stand.

    That way, you can measure success. This involves conducting a comprehensive assessment of your website’s existing performance metrics. These metrics may include:

    • Website Traffic: Analyze the volume of visitors to your site. This includes overall traffic and specific traffic sources, such as organic search, social media, or paid advertising.
    • Conversion Rates: Examine how effectively your website converts visitors into customers or achieves other desired actions. This might involve tracking form submissions, purchases, or sign-ups.
    • Bounce Rates: Assess how many visitors leave your website shortly after arriving. High bounce rates can indicate issues with user experience or content relevance.
    • Average Session Duration: Measure how long users typically spend on your website. Longer sessions can indicate engagement and interest.
    • Page Load Times: Page speed is crucial for user experience and SEO. Evaluate how quickly your pages load and identify any slow-loading elements.
    • Traffic Sources: Understand where your website traffic is coming from. Are visitors finding you through search engines, referrals, social media, or other channels?
    • Keyword Rankings: If SEO is a focus, track the rankings of important keywords to assess your visibility in search engine results.
    • Conversion Funnel Metrics: If applicable, analyze users’ steps from initial interaction to conversion. Identify drop-off points in the funnel.

    Benchmarking these metrics provides a baseline for assessing the impact of your website redesign. It allows you to identify areas that need improvement and sets the stage for defining specific goals.

    2. Set SMART goals so you know you’ve succeeded

    As an intelligent leader, SMART goals may already be second nature to you.

    If so, great! You can skip down to the bullet points below.

    However, if you’re new to SMART goals, SMART is an acronym for Specific, Measurable, Achievable, Relevant, and Time-Bound.

    Setting SMART goals is crucial in ensuring your website redesign project is well-defined and aligned with your business objectives. Here’s a breakdown of each element:

    • Specific: Goals should be clear and precise. Avoid vague objectives and instead articulate precisely what you want to achieve. For example, instead of a broad goal like “increase website traffic,” a specific goal might be “increase organic website traffic by 20% in the next six months.”
    • Measurable: Goals should be quantifiable. You need to be able to measure progress and determine when you’ve achieved the goal. This might involve using metrics like percentages, numbers, or other quantifiable units.
    • Achievable: Goals should be realistic and attainable. While it’s good to aim high, setting unattainable goals can lead to frustration. Consider your available resources, constraints, and historical performance when setting goals.
    • Relevant: Goals should be relevant to your business objectives and the overall mission of your website. Ensure that achieving the goal contributes meaningfully to your organization’s success.
    • Time-Bound: Goals should have a clear time frame or deadline. This creates a sense of urgency and helps with project planning. For example, “increase newsletter sign-ups by 15% within three months.”

    By setting SMART goals, you’ll have clear targets that guide decision-making, resource allocation, and progress tracking throughout the redesign process. 

    3 website redesign goals you should focus on in 2024

    So, you’re probably wondering about the critical goals for your website redesign in 2024.

    Well, the thing is, your website goals should always sync up with what your company aims to achieve, what’s happening in your industry, and what your audience expects.

    Now, let’s dive into the top three website goals that should be on your radar for 2024:

    1. Mobile and performance optimization

    This one’s been around for a while but is more critical than ever.

    Why? Because the number of folks using smartphones and tablets to access websites keeps increasing. So, having a website that looks great and works smoothly on mobile devices is non-negotiable, regardless of your industry or what you offer.

    It’s all about delivering a top-notch customer experience.

    Let’s say you run an online health supplement retail store.

    Mobile optimization ensures customers can effortlessly browse and shop for supplements using smartphones while waiting for a bus or during lunch breaks. Fast-loading pages and a smooth checkout process enhance the user experience, leading to more completed purchases.

    Optimizing for mobile and performance doesn’t just meet user expectations; it’s a competitive advantage.

    It reduces bounce rates, increases user engagement, improves SEO rankings, and leads to higher conversions and customer satisfaction.

    2. Create human, original content

    You’ve probably noticed that artificial intelligence (AI) is making waves in our world.

    It’s everywhere, and with it comes a flood of generic, machine-generated content taking over the internet. The thing is, some of your competitors might be going all-in on this robotic content, and it can make your customers feel, well, a little weird.

    But here’s the exciting part: amidst this AI revolution, you have a golden opportunity.

    It’s all about staying human in this increasingly artificial landscape. That means finding genuine ways to connect with your customers, to make them feel heard and valued, and to provide an authentic experience that stands out in a sea of automated content.

    If you manage a healthcare blog, original content might include in-depth articles written by medical experts, real patient stories, and interviews with healthcare professionals.

    This content provides valuable information and establishes your site as a trusted and credible resource in the industry.

    Human, original content builds trust, loyalty, and brand authenticity.

    It also helps with rankings, as search engines prefer unique and valuable content. Moreover, it creates a lasting impression on your audience, making them more likely to engage with and advocate for your brand.

    3. Personalization

    Your customers want your website to understand their needs and preferences.

    It’s almost like having a friendly, knowledgeable guide. 

    Personalization is not just a trend; it’s becoming a standard for successful websites. It’s about showing your customers that you truly know them and care about their journey on your site.

    Let’s say you run an e-commerce website selling outdoor gear. Through personalization, you can show hiking enthusiasts content related to their interests, recommend hiking equipment based on past purchases, and even alert them to nearby local hiking events or trails.

    This not only enhances their user experience but also drives more targeted sales. In 2024, personalization is the key to making each visitor feel like your website was tailor-made just for them.

    In this way, personalization can significantly impact your bottom line. It improves user engagement, increases conversion rates, and boosts customer retention. When customers feel understood and catered to, they’re more likely to stay, purchase, and become loyal advocates for your brand.

    10 more website redesign goals to consider for 2024

    Your company can have one or various goals for their websites, depending on their industry, target audience, and overall business objectives. 

    I intend for these examples below to inspire your planning and illustrate how specific website redesign goals can impact your business, from growth and revenue to reputation and community-building.

    1. Brand Awareness

    • Goal: Elevate your brand’s online presence.
    • Why: A website revamp can boost your brand’s online visibility, making it easier for potential customers to find and recognize your business.
    • Example: After a website redesign, your Consulting company’s improved branding and content strategy resulted in a 30% increase in organic search traffic.

    2. Lead Generation

    • Goal: Capture more high-quality leads.
    • Why: A redesigned website with optimized lead generation forms can increase your pool of potential customers, providing your sales and marketing teams with valuable prospects.
    • Example: Your Software Company’s website redesign led to a 25% rise in lead conversions, thanks to strategically placed lead capture forms and compelling content offers.

    3. Sales and E-commerce

    • Goal: Drive more online sales.
    • Why: An e-commerce website overhaul can enhance the online shopping experience, increasing revenue through more successful online transactions.
    • Example: Your E-Commerce company saw a 40% surge in online sales within six months of the website redesign, thanks to a user-friendly interface and a streamlined checkout process.

    4. Educational Content

    • Goal: Establish your company as an industry authority.
    • Why: By showcasing thought leadership content such as insightful blogs, whitepapers, and webinars on your website, you can position your brand as a trusted industry expert.
    • Example: Your Coaching company website redesign featured comprehensive blog and industry reports and solidified your position as a thought leader, resulting in a 50% increase in event speaking invitations. Hooray!

    5. Information Dissemination

    • Goal: Keep stakeholders informed with timely updates.
    • Why: A well-designed information hub on your website ensures that clients, partners, and stakeholders stay informed, fostering transparency and trust.
    • Example: Your Private Equity Firm’s revamped website included a dedicated news section that saw a 20% increase in media coverage and positive public perception.

    6. User Engagement

    • Goal: Foster a vibrant online community.
    • Why: Websites encouraging user engagement through interactive content, discussions, and social sharing features create a loyal and active customer community.
    • Example: Your Travel Company’s website redesign included a forum for travel enthusiasts, resulting in a 15% increase in user-generated content and user retention.

    7. Customer Support

    • Goal: Provide efficient customer support.
    • Why: Redesigned customer support sections with FAQs, live chat, and knowledge bases to reduce support ticket volume and enhance overall customer satisfaction.
    • Example: Your EdTech Company’s website redesign, featuring a simple help center, led to a 30% reduction in support tickets and faster issue resolution.

    8. Event Promotion

    • Goal: Promote events effectively.
    • Why: Event-focused website enhancements ensure potential attendees can easily access event details, boosting registrations and attendance.
    • Example: Your Non-Profit website redesign included a user-friendly event calendar and registration system, resulting in a sold-out conference within weeks.

    9. Portfolio Showcase

    • Goal: Showcase your company’s standout work.
    • Why: A portfolio-rich website builds trust with potential clients by showcasing your track record of successful projects.
    • Example: Your redesigned Real Estate website highlighted case studies, resulting in a 40% increase in inquiries from high-profile clients.

    10. Recruitment and Careers

    • Goal: Attract top talent and showcase company culture.
    • Why: A revamped career page attracts skilled job seekers and provides insights into your organization’s values and work environment.
    • Example: Your Manufacturing Company career page redesign featuring employee testimonials led to a 35% increase in applications from top-tier candidates.

    These are just a few examples of the diverse range of website goals that companies might have. Each goal is tailored to the company’s needs, target audience, and overall business strategy.

    Common questions about setting website redesign goals

    ​​What is a website redesign goal?

    Website goals are the specific things your website aims to do. 

    Why are website goals important? Well, they give you a roadmap for how your website should look, what content it should have, and how you market it online. 

    These goals can be diverse for marketing managers and business leaders like you. It could be about getting your brand out there, attracting potential customers, boosting sales, sharing valuable info, getting folks engaged, or achieving specific business targets like making more money or gaining more customers.

    But here’s the kicker: keeping an eye on these goals is crucial. It’s how you measure if your website is doing its job and contributing to your overall success. 

    So, in a nutshell, website goals are the key to a successful website redesign.

    What is an example of a SMART goal for a website redesign?

    In summary, a SMART goal focuses on a specific aspect of website performance (organic traffic), is measurable, achievable, relevant to the organization, and has a defined time frame for completion.

    It provides a clear and actionable target for website improvement.

    Here’s an example of a common SMART goal for a website:

    • Specific: Increase organic website traffic by 20% over six months.
    • Measurable: This goal is measurable because you can track website traffic using tools like Google Analytics. You can quickly determine whether you’ve achieved a 20% increase in traffic.
    • Achievable: The goal is realistic and possible based on historical data and industry benchmarks. A 20% increase in organic traffic is challenging but feasible with the right strategies.
    • Relevant: Increasing website traffic aligns with the organization’s broader marketing and business objectives. It’s appropriate to expand the online presence and attract potential customers.
    • Time-Bound: The goal has a specific timeframe of six months, providing a clear deadline for achieving the 20% increase in organic traffic.

    Many companies are looking to increase web traffic. Maybe you want to steal this SMART goal for your website! 

    How do you measure the success of a website redesign?

    This is a fantastic question.

    Most results will give you a list of generic performance indicators to evaluate your website redesign performance. Or, someone will tell you it’s based on how you feel it looks at the end of the project.

    Throw out that generic list and pretty brand. Instead, create SMART goals for your website redesign. SMART goals are measurable, so your success metrics are already built in. That’s it! 

    Measure the success of your website redesign based on how you achieve your goals.

    What should be included in a website redesign?

    Goals! That’s always a great starting point.

    However, it can be tough to pull goals out of thin air.

    That’s why we recommend using your unique customer’s buying journey as an easy way to walk through everything that your website must do well to make a sale.

    We call this “creating a customer.”

    Therefore, your website redesign should include everything necessary to create a customer (and keep them around). Often, this runs the gamut from blog posts to a help center—and everything in between.

    What is the main goal of a website redesign?

    Great question! Some would say: “sales.” Others would say, “lead generation.”

    They’re both right! And you’ll talk to plenty of folks who will say the main goal of a website is “to look impressive.”

    Ultimately, every website exists to help a company produce a profit. So, in short, that’s the point. However, other goals are often at play, tailored to the unique needs and objectives of the company it represents. 

    What’s important is that you take the time to define clear and measurable goals for your website to ensure that it effectively serves its intended purpose—whatever that may be!

    What are the best tools and resources for setting website redesign goals?

    Setting website redesign goals requires careful planning and consideration of various factors.

    While there are many tools available to help you with different aspects of goal-setting and website redesign, here are some of the best tools and resources:

    1. Google Analytics: It almost goes without saying, but Google Analytics is essential for benchmarking your website performance. It provides insights into your website’s traffic, user behavior, and conversion rates, helping you identify improvement areas.
    2. Google Search Console: This tool helps you monitor your website’s presence in Google search results. It provides data on how your site appears in searches, which keywords drive traffic, and any issues affecting your site’s visibility.
    3. Heatmap and User Recording Tools: We use Hotjar to provide heatmaps and session recordings that visualize user interactions on the websites we manage. This often helps identify areas of interest and pain points our website visitors are experiencing.
    4. SEO Tools: Our favorite SEO platform is Ahrefs. It can assist in keyword research, competitive analysis, and SEO performance tracking. Setting SEO-related goals is crucial for website redesign. Note there are many great options with different price points and features like Moz, SEMrush, and Ubersuggest.
    5. User Survey and Feedback Tools: It’s worth getting feedback from your website users with a pay-per-test tool like Userfeel. This economic feedback loop can provide valuable insights into user preferences and issues.
    6. Website Performance Monitoring: We use PageSpeed Insights daily to look under the hood at a website’s performance, including page load times and uptime. Ensuring your website loads quickly is essential for user satisfaction and is a goal worth considering.
    7. Customer Relationship Management (CRM) Systems: CRM platforms like Salesforce or HubSpot can help you set and track goals related to customer engagement, lead generation, and sales.
    8. Competitor Analysis Tools: Tools like SimilarWeb can help you analyze competitor websites to identify areas for improvement and set competitive goals.
    9. User Persona and Journey Mapping Tools: Tools like Whimsical can make creating user personas easy and mapping out the customer journey, which is crucial for setting user-centric goals. If you’re savvy and want to take your website planning a step further, check out Slickplan.

    As with all tools, there are dozens to choose from. We recommend selecting tools that align with your website redesign goals and requirements. A combination of any of these tools can help you plan, execute, and measure the success of your website redesign project effectively.

  • How to Budget for a Website Redesign (Free Template)

    How to Budget for a Website Redesign (Free Template)

    Creating a website redesign budget is essential for all businesses and organizations—no matter how small or large you are. Unfortunately, when it comes to website redesigns, they’re often planned to fail because the stakeholders fail to plan

    This article aims to help you budget and plan for your website redesign. The reason it’s so important is that your website is way more than just a pretty face for your company. It’s a strategic asset that serves as an online presence, drives business growth, engages customers, and contributes to achieving your overall marketing and business objectives.

    Free Website Redesign Budget Template

    Download the Structure Website Design Planner to create a perfect website budget!

    How much does a website redesign cost?

    Website redesign conversations often begin with a rush for quick answers on cost and time. They typically go something like this: “Hi, Simon! We want to redesign our website, and it needs to be done in two weeks. How much is it going to cost?”

    Most people want the answer: “Sounds like a simple project! It’ll probably cost $5,000, and I can start redesigning your website tomorrow.”

    If I do it for $5,000 and get started tomorrow, the client would be thrilled… until they realized it was amateur hour and I failed to complete any due diligence (aka, planning).

    Skipping planning can lead to costly issues like hidden costs, scope changes, and failed expectations. Each of those issues cost everyone involved extra time and money they weren’t anticipating spending. And if it wasn’t planned time and money, the additional costs always come with significant frustration and disappointment.

    Furthermore, it’s important to remember that your website is your business’s flywheel. It runs your marketing and sales efforts, connects customers to your products or service, and is often the main thing that sets you apart from competitors. If there’s one place not to go cheap, it’s with your website redesign.

    This is why asking, “How much does a website redesign cost” is akin to asking a builder, “How much does a remodel cost?”

    Marketing Leader Strategically Planning Website Redesign Budget

    Your website is like a skyscraper

    The best analogy for a website is a physical building. I liken it to a skyscraper, so I often explain website principles to my clients regarding building construction. It’s much easier to understand an idea as it relates to an apparent physical object than it is a digital ideal.

    Imagine if you were a builder, and I came to you and asked, “Can you remodel my skyscraper? How much is it going to cost?”

    If you answered, “Sounds like a $10,000 job to me. I can pick up the materials and get started tomorrow,” I should immediately be concerned for several reasons.

    1. You have no idea how giant my skyscraper is
    2. You don’t know what I want the remodel to look like
    3. My plumbing could be from the 1950s

    Without knowing this information and much more, you have no idea what the remodel will cost, what materials you’ll need, and how long it should take.

    Even more, it would be unsafe.

    Whether you’re building a website or a skyscraper, what might seem like a “simple project” will quickly become a series of headaches due to failure to plan and communicate. 

    This is precisely why most website designers are accused of betraying trust. They consistently over-promise and under-deliver. It’s not because they’re unskilled in design or don’t know how a website works—they often do! They don’t know how to plan a website or run a professional service business.

    So, how much for a website redesign? The answer is, “It depends on what you want. Let’s begin by making a plan.” 

    And it all starts with addressing the essential question: “What’s the cost?” Let’s dive into budgeting for your website redesign.

    Marketing Professional Budgeting for Website Redesign Success

    3 steps to creating a website redesign budget

    Step One: Download our Website Design Planner

    There are dozens of website redesign budget templates available online, but you’ll find that most are just dressed-up spreadsheets that are boring and analytical. Or, they’re insanely complicated and are meant for website professionals like content strategists, UX designers, and developers.

    Structure Website Design Planning Template

    Free Website Redesign Budget Template

    Download the Structure Website Design Planner to create a perfect website budget!

    I created the Website That Works Planner by accident. It was after a series of mistakes, migraines, and failure to plan the websites we were redesigning for our clients. When I started Structure, our team mostly worked on small websites that didn’t require as much planning (although they still needed it at some level).

    As our web design client base grew, we met companies with more complex websites that needed to be redesigned. After failing to complete due diligence on a few projects, our team created a framework to keep us from screwing up a project again. And it worked! What came out was the Website That Works Planner and many successful website redesigns after that.

    This is why we created the Website That Works Planner. If you follow the ten steps outlined in our planner, you’ll create a fail-proof website redesign plan (including the budget) to ensure your team is aligned and ready to start the design process. It’s incredible how difficult it can be to screw it up.

    Using the Planner makes budgeting more manageable than it seems. Despite the many factors at play, our proven process simplifies it all. Finish this process, and you’ll gain a solid website plan and budget to be proud of.

    Step Two: Complete the Website Planner Worksheets (They Will Inform Your Website Redesign Budget)

    The planner covers ten specific areas related to your website redesign project. Each area is broken down with a single worksheet that asks a series of questions.

    One of the worksheets is the Website Budget Worksheet. You can download and use that worksheet individually if you are inclined to do so. However, we’ve found that isolating the Budget Worksheet makes you more likely to overlook important information. Either that, or you’ll quickly over or underestimate the costs because you don’t know the whole picture.

    Simple truth: no part of a website is isolated. Instead, it must integrate with all aspects of your business. 

    To make your website work, you must take your time. If planning feels overwhelming or you’re eager to be done, remember: a solid plan now ensures a smoother journey ahead.

    Many of our clients are freewheeling visionary entrepreneurs or run-and-gun types of people. In many ways, that’s why they’re successful. The problem is that completing all the worksheets in our planner sounds as beneficial as using a boulder to lift a feather. Can anyone say, “Overkill?”

    The truth about website redesign budgeting (or planning) from a like-minded visionary entrepreneur

    Trust me; I get it. When we created the Website That Works Planner and started using it for our clients, I was convinced it was overboard. I unnecessarily extended the website redesign process, making it more expensive. 

    Here’s the thing: it took more effort upfront but consistently saved our team hundreds of hours and our clients tens of thousands of dollars.

    The point of the Website Design Planner is to cause you to doubt yourself, which in this case, is very beneficial. If you can survive the pain of filling out the worksheets, you’ll feel insanely confident in your direction and know what your website redesign will cost.

    Often, new questions are generated spontaneously for each answered question. But attempt to answer these questions as briefly as possible and document further notes in the notes portion of the Website Planner. 

    Here’s a quick rundown of each worksheet and how it impacts your website redesign budget.

    1. Company Information Worksheet

    You’ll want to address basic company-related questions in the Company Worksheet. This worksheet isn’t intended to be a comprehensive brand-strategy process (although it might spark one). Instead, it’s meant to document and confirm alignment on the company basics that are already decided. You’ll start with your business’s name, core values, target market, and offerings, then drill down into more details. 

    The questions you’ll answer in the Company Worksheet are:

    • What is the company name?
    • When was the company founded?
    • What do you sell?
    • Who do you sell to (people)?
    • Who do you sell to (vertical)?
    • Why should customers choose your products or services over the competition?
    • What are your core values
    • What is your product or service guarantee?
    • What is your product or service warranty?

    Answering these questions will help define the basics of your company so you know if you need to include funding to revisit any of these aspects before continuing with your website redesign. 

    2. Website Vision

    The best place to start is at the end. The vision worksheet is your tool for putting your ideas on paper. It won’t encourage a grand, generic vision. Instead, it keeps you focused on the process and final product.

    The questions you’ll answer in the Vision Worksheet are:

    • What type of website are you making?
    • What’s on your redesign wishlist?
    • When do you want to start your website redesign?
    • When do you want to finish your website redesign?
    • What’s your minimum website redesign budget?
    • What’s your maximum website redesign budget?

    Answering these questions will help define the basics of your vision and help you know what kinds of functionality and requirements to account for in your website redesign budget.

    3. Website Goals

    Think of the goals worksheet as your team’s compass for your website redesign project. It gets everyone on the same page about the project’s purpose and goals. Plus, it helps you track success by defining clear indicators. It’s like a roadmap to keep your project heading in the right direction!

    The questions you’ll answer in each Goals Worksheet are:

    • What is your goal?
    • What is the deadline for this goal?
    • Describe the goal in detail
    • Why does this goal matter to you?
    • What milestones lead up to this goal?
    • What are your performance indicators?

    Most people get stuck on the “milestones’ and “performance indicators.” They’re not as troublesome as they seem. The way to think about them is the specific steps to reach your goal (start with three steps) and how you know you’ve achieved each step.

    Answering these questions will help define your goals and ensure your website redesign budget includes the line items to accomplish them.

    4. Website Team

    There’s nothing worse than wearing all the hats yourself—whether you intended it to be that way. Instead of being overworked and overwhelmed, imagine assembling a team around you (internal or external) and assigning areas of ownership to others so they can help guide the project. Phew! What a relief already.

    As the African proverb tells us, “If you want to go fast, go alone. If you want to go far, go together.”

    Furthermore, what if everyone on the team knows exactly who’s doing what, so you’re all on the same page? No stepping on toes, just smooth teamwork! That’s what the Website Team worksheet provides. 

    You’ll answer the questions in your Team Worksheet:

    • Who is the Decider, and has final approval?
    • Who is the Accountant and ensures tasks are completed?
    • Who is Responsible to do the work?
    • Who is the Consultant who will provide input and advice?
    • Who needs to be Informed of progress?
    • What tasks must be completed, and who is responsible?

    You might recognize the DARCI framework from this list if you know project management frameworks. We think that using a framework like DARCI simplifies roles and responsibilities. As the project lead, you can say, “This meeting is for those Responsible and Accountable only; we’ll discuss next week’s deadlines.” Or, “This meeting is for those who need to be Informed; it’s a milestone check-in.”

    Filling out these roles and responsibilities will help ensure that you include the additional costs for the team members in your website redesign budget. 

    5. Website Brand

    We’ve all seen it before—a great ad paired with a terrible website. Consistency matters, and when lacking, it leaves a negative impression. Even if customers can’t pinpoint the issue, they’ll sense that things aren’t cohesive, affecting their business perception.

    That’s why a robust website can’t stand alone. Consistency in all your marketing efforts, online and offline, is vital for a professional and credible business image.

    In the website brand worksheet, you’ll answer these questions:

    • Who can access our logo and brand guidelines?
    • What is their contact information?
    • Which colors are you using?
    • Which fonts are you using?
    • How feminine or masculine do you want your website (on a scale of 1-5)?
    • How classy or modern do you want your website (on a scale of 1-5)?
    • How abstract or literal do you want your website (on a scale of 1-5)?
    • How playful or sophisticated do you want your website (on a scale of 1-5)?
    • How geometric or organic do you want your website (on a scale of 1-5)?
    • Do you want to use more images or illustrations (on a scale of 1-5)?

    Completing the Brand Worksheet is vital for your website redesign budget because your branding will shape your website’s overall structure and design. While completing this worksheet, you may realize you don’t have all the brand assets required to accomplish your vision. Or, you might realize the logo is 20 years old and needs a refresh before plugging an outdated brand image into a flashy new website.

    6. Website Pages

    Most businesses seeking a budget for their website redesign will have developed a simple site map or a general list of pages. But it’s usually just the tip of the iceberg.

    In the Pages Worksheet, you’ll start by documenting the most important pages of your website by defining which pages are listed in your header and footer navigation. Then, you’ll list each page template on the site. 

    The most common question is: “What’s the difference between a website page and a website page template?”

    A website page is a single, individual web page containing specific content such as text, images, videos, and other elements. Each page is designed to serve a particular purpose, provide information, or engage users—for example, a Product Page for a blue doggie pool.

    On the other hand, a website page template is a pre-designed layout that serves as a blueprint for creating multiple pages with a consistent design and structure. For example, a Product page template will be used for all products on the website, not just the blue doggie pool. But also the doggie toys and doggie blankets as well.

    You’ll answer these questions in the website pages worksheet:

    • What is the URL?
    • What is the primary call to action?
    • What are the header navigation items?
    • What are the footer menu items?
    • What are the page templates?

    This worksheet directly impacts the website redesign budget because it sets the size or scope of the redesign project. There’s a significant difference between a redesign for a 5-page and a 50-page website. You’ll want to ensure that you account for the website size in your website redesign budget.

    7. Website Journey

    As I stated, your website is not an isolated part of your business. In the same way, your website’s pages are not isolated experiences on your website. Instead, they should work together to orchestrate a seamless buying experience for your customers. This is commonly referred to as the “buyer’s journey.”

    A customer journey in the context of web design refers to the path or series of steps that a website visitor takes as they interact with a website. It encompasses their entire experience, from their initial arrival on the site to completing a specific goal or action, such as purchasing, signing up for a newsletter, or contacting customer support.

    The customer journey is often divided into several stages: Awareness, Consideration, Decision, and Action. There are many variants of the stages, but we feel that these four stages allow our clients to understand the customer journey from start to finish clearly.

    For each stage, you’ll answer these questions in the website pages worksheet:

    • What actions do we want the customer to take?
    • What content (e.g., pages, resources, media) do we need to support that action?

    Of course, the goal is to provide a positive and seamless experience that encourages visitors to become customers and fosters long-term relationships.

    The Journey worksheet directly impacts your website budget because you’ll need to factor in the costs of creating the content that will guide your visitors through each stage of the buyer’s journey.

    8. Website Inspiration

    If you want a website that will set you apart from the competition, you must know what the competition is doing. There are many ways to do this, but we like to keep it simple.

    That’s why the Inspiration worksheet invites you to:

    1. Look at a competitor’s website
    2. Write down three things you like
    3. Write down three things you dislike
    4. Write down three things you want to improve or ideas to implement on your website

    We recommend you do this for at least three competitor’s websites. If you’re unaware of, or can’t find a direct competitor, find an indirect competitor or a business with a similar model.

    As you can probably imagine, the ideas you generate on this worksheet will impact the line items on your budget. If one of your competitors uses a Product Recommendation Quiz that you like and you want to implement something similar on your website, you’ll want to include that in the budget.

    9. Website Technology

    Frequently, people get caught up in how the website looks, and this focus overshadows how the website works. Your website’s integration with other functions, such as social media, email marketing, customer relationship management, and lead generation, is critical. You don’t want to lose connections or fail to account for re-connections required during the design process.

    This is why our technology worksheet asks the following questions for each integration to document your technology requirements:

    • What is the technology name?
    • What does the technology cost?
    • What kind of technology (server/hosting, API, CRM, etc.)?
    • Who uses the technology (sales, marketing, operations, etc.)?
    • Describe the technology
    • Why does this technology matter to you?
    • How is this technology connected to your website?

    Additional costs may be associated with integrating new or existing technology during the website redesign. If so, this will be beneficial information as you complete your website redesign budget. 

    10. Website Budget

    Finally! We arrived at the Budget worksheet. Every worksheet in the Website That Works Planner comes together to give you what you’ve been waiting for—the cost of your website redesign.

    But there’s a problem. The problem is that most website budgets only focus on the costs: what expenses must be considered? Don’t get me wrong; it’s essential to know the costs. But if you only look at the costs, you only see part of the masterpiece.

    You must view your website as an investment rather than a liability. In your budget, consider potential earnings, savings, and expenses. Calculate your website’s long-term value in terms of profits. Our Budget Worksheet helps you do just that.

    In the budget worksheet, you’ll answer the following questions:

    • How will your website generate revenue? And how much?
    • How will your website save on operating costs? And how much?
    • What expenses do you need to consider? And how much for each?
    • What’s the total revenue and savings?
    • What’s the total cost?
    • What is the return on investment (revenue minus costs)?

    This website redesign budget exercise will help you (and your team) understand your significant role in your business and why you can justify spending more on a website that works for your business.

    I encourage our clients to budget for their website’s lifespan, typically 1.5 to 2.5 years. Typically, we see significant returns on investment in the millions or tens of millions of dollars.

    Free Website Redesign Budget Template

    Download the Structure Website Design Planner to create a perfect website budget!

    Step Three: Share Your Website Plan (Including Your Website Redesign Budget) like an RFP

    Many companies and organizations will create and send an RFP (Request for Proposal) to website designers to get an estimate for their website redesign project. Unfortunately, the RFP typically lacks 90% of the needed info for an accurate proposal. Even a multi-page RFP often lacks the correct details for an estimate.

    This means that either the web designer provides a vast ballpark estimate or they require you to submit to their discovery process… which means you wasted a couple of dozen hours writing an RFP that they’ll never look at. You need a comprehensive website plan and budget to determine an accurate cost.

    Imagine this: you download the Website That Works Website Planner and complete the worksheets. Then, you send your website redesign plan, including the budget, to a website designer and request their estimate. They’d be able to see exactly what you want, your goals, your competitive analysis, your budget, and much more. 

    You’ve already done the planning. This means they can get started on the design! Use the Website That Works Planner like an RFP, and you’ll get better estimates and timelines—guaranteed. 

    Marketing Leader Mapping Out Website Redesign Budget

    How a website redesign budget can make your project successful and profitable 

    A well-planned budget is a guiding framework that promotes effective decision-making, streamlined execution, and alignment with strategic objectives. It ensures that your website redesign is successful and efficient, delivering a solid return on investment while meeting user and business needs. Here’s how it can lead to positive outcomes.

    1. You’ll have a clear direction

    A budget provides a roadmap for the entire redesign process. It outlines available resources, achievable tasks, and the project’s scope. This clarity prevents confusion and keeps the project on track.

    2. You’ll be able to prioritize

    Budgeting forces you to prioritize tasks and features. By allocating funds to the most impactful elements, you ensure the redesign aligns with your strategic goals and meets your business priorities.

    3. You’ll create a source of truth

    A budget helps define the scope of the redesign. By clearly outlining what’s feasible within the allocated funds, you avoid scope creep—unplanned additions to the project that can lead to delays and cost overruns.

    4. You’ll know which resources you’ll need

    Budgeting allows you to effectively allocate resources like time, personnel, and tools. You can assemble the right team, set realistic timelines, and secure the necessary assets for the project.

    5. You’ll reduce the risk of failure

    A budget accounts for potential risks and uncertainties. If you’re extra cautious or have a large or complex site, we often recommend a 10-20% contingency fund to ensure you have enough set aside in case unexpected extra fees occur. A contingency fund helps address unexpected challenges without derailing the entire project, ensuring smooth progress.

    6. You’ll have an easier time finding help

    With a clear budget, you can confidently select vendors or contractors that fit within your financial constraints. This ensures you’re getting quality services without compromising your budget.

    7. You’ll share a common language

    A well-defined budget is a communication tool among team members, stakeholders, and external partners. It fosters transparency and a shared understanding of financial expectations.

    8. You’ll ensure the website is done right

    Budgeting encourages a focus on quality. When you allocate resources thoughtfully, you can invest in high-quality design, development, and content creation, resulting in a more polished outcome.

    9. You’ll have what you need to set timelines

    A budget helps you manage time effectively. Properly allocating resources and monitoring progress can prevent delays and guarantee the project’s timely completion.

    10. You’ll know if the project was profitable

    A budget provides a benchmark for success. Staying within budget signals effective project management, financial responsibility, and a project that meets its goals.

    11. You’ll have a reference point

    A budget isn’t set in stone; it can be adjusted as needed. If priorities change or unforeseen circumstances arise, having a budget allows you to reallocate resources while staying mindful of financial constraints.

    12. You’ll account for hidden or future expenses

    A budget doesn’t end at launch. It sets the stage for post-launch activities, such as ongoing maintenance and updates, ensuring the website’s longevity and relevance.

    Pro tips for creating a perfect website redesign budget

    After working on countless website redesign projects, we’ve learned a few things we would recommend anyone budgeting for a website redesign should consider. Remember that some tips might require a designer or developer’s input.

    Free Website Redesign Budget Template

    Download the Structure Website Design Planner to create a perfect website budget!

    1. Separate design and development costs

    People often use web design and development interchangeably. This is the web industry’s fault because it’s not uncommon for a web designer to develop and a web developer to design. Freelancers or studios commonly exhibit this “jack of all trades” profile, where they handle both web design and development.

    To add fuzziness on top of fogginess, many of these freelancers or studios estimate website projects as one cost for both design and development. Therefore, it’s tough to see a clear line between the two.

    The truth is that web design and web development are separate disciplines in creating and building websites. This is why there’s a distinct difference once you get into professional design and development teams like Structure. 

    In short, web design focuses on a website’s visual and user interface aspects. In contrast, web development is responsible for turning those designs into a functional website through coding and programming. Both design and development are integral to creating a successful and effective website.

    To use our physical building analogy, a web designer is like an architect. They make the plans, and they draw up the plans. But the architect isn’t on-site with a hammer. The builder is on-site with their team of specialized trades to turn building supplies into a building that matches the design.

    We estimate web design and development as distinct project phases in the professional world. There’s no way to know precisely what the “build” will cost if you don’t know what the “design” spec looks like.

    In summary, as part of your website redesign budget, creating separate line items for design and development is essential. They’re distinct skill sets and project phases—and will require separate costs.

    2. Plan for content creation (and migration)

    After handling many website redesigns, we’ve got some tips for your budget. These vary based on project scope and content complexity, and some might need input from a designer or developer. But ballpark estimates are available online for most.

    Remember, your initial budget might need adjusting. It’s a tool, not a contract. Working with a web team gets accurate estimates, keeping costs aligned with your goals.

    Copywriting

    Hiring professional copywriters to create or revise the textual content for the website, including product descriptions, service offerings, about pages, and other relevant information.

    Editing and Proofreading

    Ensuring that all content is accurate, error-free, and consistent in tone and messaging might involve costs for professional editing and proofreading services.

    Graphic Design and Visual Content

    Costs for designing custom graphics, infographics, images, icons, and other visual elements that enhance the overall look and feel of the website. An agency’s web design fees may include these costs, but they’re not always guaranteed to be included.

    Photography and Videography 

    If you need new photos or videos to showcase products, services, team members, or facilities, you might incur costs related to hiring photographers or videographers.

    SEO Optimization

    Search engine optimization (SEO) is always essential after a website redesign. Include costs for keyword research, optimization of content, and, potentially, ongoing SEO monitoring and adjustments.

    Content Management System (CMS) Integration

    Integrating the content into the system might result in associated costs if you’re building the website on a new CMS or customizing an existing one.

    Content Migration

    Transitioning from an old website to a new one might involve costs related to migrating existing content to the new platform.

    Translation Services

    Translational services could become a significant cost if your website needs to be available in multiple languages. Don’t forget to factor in additional costs if localization is also necessary.

    Project Management

    Managing the content creation process may require project management, which could involve additional costs. Some agencies will include this as part of their estimate, but you’ll always need to dedicate some internal resources to managing the content aspects of the project internally.

    Licensing and Permissions

    There could be licensing or permission costs if using third-party images, videos, or other content.

    User Experience (UX) and User Interface (UI) Content

    Designing and developing features like tooltips, pop-ups, and interactive forms could incur costs for more interactive elements. You’ll likely have to get these specific costs with your estimates.

    3. Factor time for internal testing and quality assurance

    After building your website, you’ll need to test it and ensure it looks and functions as expected. Think of it like a “walkthrough” of a new skyscraper. You want to ensure the paint color is correct, the toilet flushes, and the heater pumps out hot air.

    Now, you should expect your website developer to do thorough testing—for functionality, responsiveness, and user experience. Before you do your “walkthrough,” they need to ensure that the new site performs well, adapts to various devices, and provides a positive interaction for visitors.

    However, you’ll want to allocate internal resources to your own testing and quality assurance (QA) process. Bank on spending time on each testing activity.

    Functionality Testing

    You’ll want to ensure all the cool stuff on your website works how it should. We’re talking about checking links, forms, buttons—everything that helps people get around and do stuff on your site. Don’t forget to make a test purchase or schedule a sales call to ensure customers can get through!

    Responsiveness Testing

    Your customers are surfing your site on various gadgets—from tiny phones to big laptops. That’s why you’ll want to ensure your website looks and works great on all your devices. Virtual testing tools like BrowserStack can help you view your website on devices that aren’t readily available.

    Browser Testing

    Browser testing is another crucial aspect of website development and redesign. It’s all about ensuring your website looks and works perfectly on web browsers like Chrome, Firefox, Safari, and Edge. You might be surprised, but having a site that looks perfect on one browser but turns messy on another isn’t uncommon. Again, your web developer should be testing this, but you’ll also want to check.

    User Experience Testing

    User experience (UX) testing is like testing your website by seeing how folks use it. This can be done virtually using tools like PageSpeed Insights. Tests help spot issues, confusing paths, or roadblocks that might hinder customers’ buying.

    4. Prepare for unexpected costs in your website redesign budget with a contingency fund

    Along the way, unexpected things can pop up, like surprise guests at a party. These could be unforeseen technical glitches, sudden design tweaks, or even changes in what you thought you wanted. That’s where your contingency fund comes in. 

    Setting aside a stash of funds to handle any surprises or changes along the way is always a relief. Instead of scrambling or compromising the project, you have a cushion to handle those extra costs or changes without derailing the whole thing.

    The truth is that no matter how much due diligence you complete, website redesigns can still be a bit unpredictable. At Structure, we do an excellent job of sticking to scope, but I don’t want to set unrealistic expectations. Scope changes or unexpected hiccups can sneak in from any side. 

    We typically encourage our clients to set aside a 10% contingency fund. If there are a significant amount of variables or complexities, we encourage them up to 20%. Plan for between 10–20% of your website redesign budget.

    5. Plan for management and maintenance in your website redesign budget

    After you complete your website redesign, there’s still work to tackle. I’ve used the physical building analogy for websites in this article, which works well.

    Website management and maintenance is a lot like hiring a property management company to manage your properties. You own them, and they bring you value, but you have better things to do than attend to renter requests and routine maintenance. If you’re planning to buy or build a rental property, hiring property management help is something you want to consider upfront.

    One of our clients likened website management to an oil change for their car. They said they wouldn’t dare drive it for years without an oil change. It would ruin the engine! 

    Similarly, your website needs regular check-ups and tune-ups, and maintenance. Technology changes, bugs might creep in, and you might want to add new features. All of this requires ongoing care that you may not be equipped or interested in doing.

    Website management and maintenance are valuable over the lifetime of your website

    Setting aside funds for maintenance and updates means you’re future-proofing your site. You’re ensuring that it stays fresh, fast, and functional. It’s not just about keeping the lights on; it’s about keeping your site relevant and user-friendly.

    Plus, remember that your business evolves. For example, you might launch with certain content, but as you grow and adapt, your website should too. That’s why having a budget for updates means you won’t be caught off guard when you want to revamp content or add new sections.

    So, in a nutshell, allocating funds for post-launch maintenance and updates is like giving your website a long and healthy life. It keeps up-to-date, functional, and aligned with your ever-changing business needs. It’s not just a one-time launch; it’s an ongoing commitment to the success of your online presence.

    Free Website Redesign Budget Template

    Download the Structure Website Design Planner to create a perfect website budget!

    Common questions about budgeting for a website redesign

    If you’re a marketing or business leader, you might have various questions about budgeting for a website redesign. Here are some common questions and our best take on answering them!

    How much should we budget for a website redesign?

    Great question! Conversations about website redesigns often start with a rush for quick answers on cost and time. It’s common to seek a simple solution, but the truth is that most websites are much more complex than they look on the surface. Therefore, a website redesign is rarely ever simple.

    If you want a broad ballpark figure, many website designers and developers can provide that. But to get an accurate cost for budget approval, you’ll want to create a website plan that includes a thought-through website redesign budget.

    What factors affect our website redesign budget?

    You probably want to know which elements impact the budget the most, so you can at least account for the big numbers. 

    A website redesign has dozens of cost factors, but the heavy hitters are the number of pages, custom functionality, and design complexity.

    The number of pages

    The size of your website matters. More pages require more design work, content creation, and potentially additional coding. Additionally, if you need to create new content or optimize existing content for SEO, this can add to the cost. 

    Custom functionality

    More complex features, customizations, interactive elements, and integrations with third-party tools will likely increase the cost. E-commerce functionality, user accounts, booking systems, and advanced animations are examples of features that can impact cost.

    Design complexity 

    It will likely increase the cost if you aim for a unique and intricate design involving custom graphics, animations, or illustrations. The complexity of the layout, color schemes, typography, and overall aesthetic impact the required design work.

    Are there ongoing costs beyond the initial redesign?

    Yes, there are always post-launch costs, like maintenance, updates, and hosting fees. The good news is that most of those fees will be familiar if you’re redesigning your website.

    The only reason you’ll need to revisit the ongoing costs is if you plan on changing anything. For example, if you want to upgrade your hosting or switch website management providers.

    How do we ensure a good return on investment (ROI)?

    The best way to ensure a good ROI on your website redesign is to download the Website That Works Planner and plan a website with a good ROI.

    There’s never a guarantee that you’ll get a good ROI, but the truth is that the best performing, highest-converting, most beautiful websites weren’t built overnight. They were planned to be excellent from the very beginning.

    Can we repurpose existing content to save costs?

    Absolutely! I would encourage you to keep what works. In other words, if it ain’t broke, don’t fit it!

    The benefit of keeping as much content as possible is that it saves on content creation costs. Furthermore, it ensures that you don’t keep your organic traffic and search rankings instead of taking it by changing too many things at once. 

    Do we need to hire external professionals, like designers or developers?

    Yes, you do. If you’re a professional, you’ll hire a professional.

    I’ve seen it too many times. A client gets a quote from a professional website designer, and after the paramedics bring them back to life after severe sticker shock, they quickly hire their brother’s buddy, who has built a few sick websites on the side from his mom’s closet.

    Chaos ensues, and you experience relational headaches, price hikes, and forgotten deadlines.

    Here’s the blunt reality: what you pay is often what you get. If the budget seems unrealistically good, there’s usually a catch. It’s that simple.

    How much do most companies and organizations budget for a website redesign?

    Great question! As you might expect, the answer varies significantly based on many of the cost factors outlined in this article. However, you can expect to invest $15,000–$150,000 with a professional web agency like Structure.

    If your website is straightforward, and you’re using a semi-custom website design process that entails customizing a pre-designed template or theme—and building based on that theme functionality, expect to create a website redesign budget of $15,000–$25,000. This includes all factors, including hosting, content, design, and development.

    If your website is complex, and you’re using a custom web design process that entails designing and building your website from scratch, expect to create a website redesign budget of $25,000–$50,000.

    Website redesign budgets in the range of $50,000–$150,000+ are often for large, significantly complex websites that have hundreds or thousands of pages, require a substantial amount of custom functionality like translation and localization into different languages, and have a lot of custom design features like illustrations or video.