we back every website we make with a world-class guarantee
Each website we build is covered by a lifetime code guarantee. If any bugs or issues pop up that were part of the original project scope, and weren’t altered by someone else, we’ll take care of them at no additional charge.
Need help after that? Please always feel welcome to reach out anytime. We’ll be thrilled to hear from you and we’ll respond like we always do: with care, friendliness, and support.
How to Submit a Bug or Issue
We’ll respond immediately and aim to resolve the issue within 24–48 hours, if possible. Some issues may require your review or testing on a staging site, which could take longer.
1. Submit a bug
Submit a bug using the form below and we’ll follow up with a plan of action.
2. We’ll make a fix
We’ll investigate the issue, apply a fix, test on all devices, and let you know it’s done.
3. Get back to business
You’ll move forward knowing your website is fixed and we’re always here to help.
What is included in the website guarantee?
we’ll take care of any bugs or issues that were a part of the original scope, at no additional charge.
- Functionality issues
- Device or browser issues
- Notification issues
- Checkout issues
- Tracking code issues
- Integration issues
We believe in doing great work—and being great to work with
Here at Structure, we believe that business is personal. That means we embrace uncommon levels of humility, selflessness, and transparency for the good of our clients. And if anything goes wrong, we’ll do anything we can to make it right.
What’s not included in the website guarantee?
If a bug or issue is beyond the initial scope or is a result of any adjustments made by someone other than us, we’ll quickly quote a fix.
- Plugin, WordPress, or PHP updates
- A new page or page template
- New features or capabilities
- Additional item in the header or footer
- New tracking code not in the scope
- Caching issues related to plugin, page, or theme updates