Western Interlock needed content development. They are a family-owned manufacturing company that makes high-end paving stones for the Northwest. We helped them reach, influence, and inspire a larger market by showing all generations how they can DIY with WI.
The Challenge
In early 2019, Western Interlock came to us with a problem: buying and installing paving stones feels daunting, if not completely impossible. In short, their goal was to take the hard out of hardscaping.
Western Interlock was already seeing traction with in-person do-it-yourself seminars at their manufacturing facility in Rickreall, ORE. So we suggested scaling that campaign into the digital space. The result of our planning was a content marketing campaign called DIY with WI that would inspire potential customers and help them feel empowered to tackle projects without hesitation.
Content Development & Company Development
There was another challenge hidden behind the curtain. Not only were we helping people hardscape, but we were also helping a 25-year-old family-owned brick-and-mortar manufacturing brand update it’s marketing from physical to digital.
In essence, while there was a significant physical brand reputation, there was little-to-no digital brand recognition. Part of our work was to transmit the Western Interlock story and culture to channels like Google, YouTube, Facebook.
Within a year of publishing the first DIY tutorial, Western Interlock saw a 351.97% organic increase in new users on their website, according to Google Analytics.
Most notably, sales calls increased by 50.74%.
“Sales Representatives keep telling me how this DIY with WI content cuts their talk time in half. Now we have well-documented answers to many customer’s most common questions about our products and how to use them. You’re making it much easier to make a sale and keep existing customers happy. Thank you!”
Colin Domoschofsky, Marketing, Western Interlock
By the end of 2019, we helped Western Interlock reach a new customer segment they may have never reached if they didn’t invest in such an approachable content development strategy. This only means one thing: sales are through the roof.
Continuing the Content Development Campaign
At Structure, we have a saying: Business Is Personal. This means we embrace uncommon levels of humility, selflessness, and transparency for the good of our clients. In short, we make everything about the client.
We understand that this approach is a bit unconventional. But that’s what makes it so unique.
“Structure has been amazing to work with. We are extremely satisfied with the work that they’ve done for us! I’d recommend them highly to anyone.”
Nathan Wright, Director of Marketing, Western Interlock
We’re proud of our work. However, we’re even more proud of the partnership we’ve built with Western Interlock. After three years, we’re still going strong.
Repositioning a 20-year leadership consultancy around the work it had grown into
For more than 20 years, James Warrick had advised CEOs and leadership teams at companies including Nike, Intel, Merrill Lynch, and Williams Sonoma.
His work had evolved considerably over that time.
His brand hadn’t.
People encountering James online often assumed he was a traditional life or executive coach. That description wasn’t technically wrong, but it no longer captured the caliber of the work, the clients he served, or the role he actually played in their lives and organizations.
James wanted to enter the market in a new way.
The problem was that after two decades inside the business, he was too close to it to clearly articulate what made his work different.
That’s where we started.
The Challenge
Warrick didn’t need a prettier website.
It needed clarity about what the company had become.
The existing brand—Take Flight Coaching—was rooted in an earlier chapter of James’ career. His reputation and client work had moved far beyond it, but his positioning, language, and digital presence still told the old story.
Before creating anything, we needed to understand:
How that strategy should shape the name, language, identity, and customer experience
Why accomplished CEOs actually hired James
What they experienced in the relationship that was difficult to describe
Which problems James was uniquely equipped to solve
What his company should stand for going forward
Discovery before answers
Rather than beginning with assumptions about what the new brand should look or sound like, I started with discovery.
I interviewed James and five longtime clients to understand the company from both sides of the relationship.
We explored why clients initially engaged him, what changed through the work, why they continued working with him, and what differentiated James from other coaches and advisors.
We also worked through his beliefs, mission, vision, values, character, and ambitions for the next chapter of the business.
Strategy Workshop: Brand Character & Personality Exploration
A deeper pattern began to emerge.
Clients weren’t simply hiring James to become better professional leaders.
They relied on him for the confidence, clarity, and perspective required to make difficult decisions and move forward.
James wasn’t merely coaching leaders.
He had become a leader to leaders.
“We now have a framework for how to communicate and a clear plan for leveraging our brand with new and existing clients. My brand is stronger than it’s ever been.”
James Warrick, Principal
Turning insight into strategy
The discovery work became a 27-page Brand Framework that gave James and his team a shared foundation for the business.
Warrick Brand Framework: Cover
It included:
Customer insight and motivations
Three differentiated value propositions
Mission, vision, and values
Brand character and personality
Voice and messaging direction
Brand pyramid
Strategic principles for future marketing and communication
The framework mattered because it created more than marketing language.
It gave the team a common understanding of who they were, who they served, why the work mattered, and how to make future decisions consistently.
Warrick Brand Framework: Value Propositions (left) & Brand Pyramid (right)
Becoming Warrick
The strategy also exposed a fundamental issue with the existing name.
“Take Flight Coaching” reinforced the exact perception we were trying to move beyond.
We developed 13 naming directions using a structured naming process and evaluated them against the company’s positioning and long-term ambitions.
Then we discovered something hiding in plain sight:
Warrick means “strong leader.”
The name connected naturally to James’ own identity, the work he had spent decades doing, and the people he served.
The decision became obvious.
Take Flight Coaching became Warrick.
From there, the team developed a bold typographic identity designed to preserve the simplicity and authority of the name.
Original logo sketches (left) & Final Warrick logomark
Turning the strategy into an experience
The next question was how the brand should actually feel.
One phrase from James’ work became especially important.
At the end of a meeting, he would often ask:
“What’s our movement?”
It captured something central to the brand: clarity should result in forward motion.
That idea became a creative principle for the website experience.
Rather than simply publishing a new brochure site, we used movement and interaction throughout the experience to guide visitors deeper into the Warrick story and reinforce the feeling of progress.
The final experience brought together:
Brand strategy
Positioning and messaging
Naming
Creative direction
Copywriting
Information architecture
UX strategy
Visual and motion design
Front-end and back-end development
The website wasn’t the strategy.
It was the expression of the strategy.
The result
Warrick emerged with a brand that finally reflected the work clients had already been experiencing for years.
The project gave James:
A clearer articulation of his value
A deeper understanding of his customers
A differentiated market position
A new company name and identity
A shared language for his team
A strategic framework for future decisions
A digital experience capable of expressing the caliber of the work
Most importantly, James had greater clarity and confidence about the direction of the company.
“Simon and his team were crucial for the direction that I am now taking my company. The relationship I have with Simon is irreplaceable.”
James Warrick, Principal
My role
I led the strategy and discovery process, including founder and client interviews, workshop facilitation, customer insight synthesis, value proposition development, brand positioning, naming, messaging, and content strategy.
I then translated that strategic foundation into creative direction and worked with Structure’s design and development team to bring the new identity and digital experience to life.
